Returns & Exchanges

If you need to conduct any returns & exchange, kindly get in touch with our customer service team at hello@na-rocio.com

All goods sold are non-refundable.

1.  Any returns & exchange of item can only be accepted within 14 days of receipt. Returned item without prior notification will not be accepted.

2.  All returned/exchanged items must be in original condition (unused, unwashed, unsoiled and unaltered) with all the original packaging. 

3.  All discounted/promotional items are not eligible for any return/exchange.

4.  NA ROCIO reserves the right to refuse a refund/exchange if the item(s) does not meet the requirements stated.

5.  Any shipping cost incurred for the return/exchange is at customer’s own expenses. 

6.  In the event that you find the product received is a wrong/defective item/damaged during shipment, kindly notify us via email at hello@na-rocio.com with the following information:

        a)  Proof of purchase (Order Number/Receipt)
        b)  A short description of issue and attached with a picture of your item where the part of faulty appears at  

*Please note that all the returns and exchanges will be processed within 5 working days after we’ve received the returned item.